Frequently asked questions.

Do you do training for individuals? 

Yes, we do provide training for individuals. 

How do I book for training? 

You can book for individual or group training through the book form on the website. 

How can I find the course schedule? 

We do not have the course/training schedule online due to the matter that some courses can be complied into one training session to avoid repetition. For instance: Record Keeping and Documentation can be delivered as one session as they relate to each other. 

I have booked for a course starting in a few weeks and I would like to cancel my booking, what should I do? 

Please refer to the cancellation policy. 

I have booked for a session that is being held tomorrow/today, what should I do? 

If the training was booked for a group please contact us via email or telephone with the following details: Company name, Course title and number of people who are going to be attending. 

As for individual bookings, please contact us via email or telephone so we can inform the venue of the changes. Also please refer to the payment policy. 

Do you provide online training (e-learning)? 

We do not provide online training as majority of the course that we provide are conducted theoretically and practically. 

Do you deliver training an different languages? 

We only deliver the training in English. 

Who provide the venue? 

For group (company) trainings, the company is expected to provide a suitable venue either on site (work place) or somewhere else. 

For individual trainings, we provide the venue. 

Is there parking at the venue? 

Yes, there is parking at the venue for individual trainings.  

What do I need to bring along to the course? 

You are required to bring the following pen and note pad. We do not provide food therefore you are welcome to bring your own. 

How many participants are generally  in each session? 

For individual training, it depends on how many people have booked (minimum 8, maximum 12). The same applies for group bookings, depending on how many people the company has booked for. 

Note: adjustments made please refer to Covid-19 Policy

What times are the sessions? 

Sessions start at 09.00hrs. As for the duration it varies on which course you have booked for.

Note: Half day is 2-3.5 hrs and Full day is 6-8hrs 

Will I receive a certificate after attending the course? 

Yes, for every course attended you will receive a certificate with the list of the content covered during the session. 

What about payment for my course? 

Please refer to Payment policy. 

If individuals book as a group will we have to provide a venue?  

You will not be required to provide a training venue as you might not all be from the same company. We will provide the venue, address is sent with confirmation email 48hrs prior. 

When do you provide training? 

Date for training to be agreed upon once request for booking and deposit has been received. 

Note: Deposit is required for group bookings

What do you do with our information when we book training with you?

Please refer to our Privacy Policy